PRIVACY POLICY

Effective Date: September 8, 2026
Last Updated: September 8, 2026

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Mokanex (“Mokanex,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, requesting automotive service, or communicating with us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide when you contact us, request service, submit a form, call, email, text, or otherwise communicate with Mokanex.

This information may include:

• Name
• Phone number
• Email address
• Service address or vehicle location
• ZIP code
• Vehicle year, make, and model
• Vehicle identification number (VIN), when necessary
• Vehicle condition, symptoms, or requested repairs
• Appointment or scheduling information
• Messages and other information you choose to provide

We may also automatically receive limited technical information when you visit our website, such as your browser type, device type, IP address, referring website, pages visited, and general website usage information.

2. HOW WE USE YOUR INFORMATION

We may use information we collect to:

• Respond to questions and service requests
• Determine whether your location is within our service area
• Schedule automotive service
• Prepare estimates or work requests
• Communicate about your vehicle or appointment
• Provide customer service and follow-up
• Send service-related emails or text messages
• Request customer feedback or reviews
• Maintain business and service records
• Improve our website, services, and customer experience
• Prevent misuse, fraud, or security issues
• Comply with applicable legal requirements

We do not sell your personal information.

3. TEXT MESSAGES AND PHONE COMMUNICATIONS

If you provide your phone number, Mokanex may use it to communicate with you regarding service requests, estimates, scheduling, appointments, vehicle repairs, follow-up, and other communications related to your relationship with Mokanex.

Message and data rates may apply depending on your wireless carrier and plan.

Providing a phone number does not authorize unrelated marketing messages unless you have separately agreed to receive them.

You may ask us to stop non-essential text communications at any time.

4. EMAIL COMMUNICATIONS

If you provide your email address, we may use it for service requests, estimates, scheduling, receipts, follow-up, review requests, and other communications related to services provided or requested.

You may contact us if you no longer wish to receive non-essential communications.

5. THIRD-PARTY SERVICE PROVIDERS

Mokanex uses third-party software and service providers to help operate our business and website.

These providers may include website hosting, scheduling, customer communication, automotive shop management, payment processing, analytics, automation, and other business services.

For example, service or work requests may be submitted or processed using Shopmonkey or other service-management software.

Information submitted through a third-party service may also be subject to that provider's privacy policy and terms.

We may share information with service providers only as reasonably necessary to operate our business, provide requested services, process transactions, communicate with customers, or perform related business functions.

6. PAYMENTS

If online or electronic payment options are offered, payment information may be processed by a third-party payment processor.

Mokanex does not necessarily directly store complete credit or debit card information submitted through third-party payment systems.

Payment providers process information according to their own privacy and security policies.

7. COOKIES AND WEBSITE TECHNOLOGIES

Our website and the services used to operate it may use cookies and similar technologies.

These technologies can help the website function properly, understand how visitors use the website, remember preferences, measure website performance, and improve our services.

Depending on your browser and location, you may be able to limit or disable certain cookies through your browser or website privacy settings.

Disabling cookies may affect the functionality of some website features.

8. ANALYTICS AND ADVERTISING

We may use website analytics or advertising services to understand website traffic, measure marketing performance, and improve how customers find Mokanex.

These services may collect information about your device and interactions with our website using cookies or similar technologies.

Where required, choices regarding these technologies may be available through our website's cookie or privacy controls.

9. WHEN INFORMATION MAY BE SHARED

We may disclose information:

• To service providers helping operate our business
• When necessary to provide a service you requested
• To process payments or business transactions
• To protect Mokanex, our customers, or others from fraud, misuse, or security threats
• When required by law, court order, subpoena, or other valid legal process
• In connection with a merger, sale, transfer, or reorganization of the business

We do not sell personal information to third parties for their independent use.

10. DATA SECURITY

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.

11. DATA RETENTION

We may retain customer and service information for as long as reasonably necessary to provide services, maintain business and automotive service records, resolve disputes, meet accounting or legal obligations, and operate our business.

12. YOUR PRIVACY CHOICES

You may contact Mokanex to ask questions about personal information you have provided to us or to request that inaccurate contact information be corrected.

Where applicable law provides additional privacy rights, we will respond to qualifying requests as required by law.

Certain records may need to be retained for legitimate business, accounting, warranty, safety, or legal purposes.

13. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties, including social media platforms, service-management providers, payment providers, and other businesses.

Mokanex is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

14. CHILDREN'S PRIVACY

Mokanex's website and automotive services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes to our website, business practices, technology, or legal requirements.

When changes are made, the “Last Updated” date at the top of this page may be revised.

16. CONTACT US

If you have questions about this Privacy Policy or how Mokanex handles personal information, contact us at:

Mokanex
Pittsburgh, Pennsylvania

Email: inquire@mo-kanex.com
Phone: 412-596-5743